Banking MCQs Question on The Management

 

Management MCQS all

1 How does McFarland define management as? Function Coordination Process Getting things done 2 There are five M’s in the business, which can be called as the resources of the business, viz. Man, machines, materials, money and method. Which resources are intangible? Materials Money Method Machines 3 Shampoo produced by Company A and B are different in quality in spite of same raw materials. The Shampoo of Company A is in great demand. What can be the reason? Better people Better machines Better method Better environment 4 If there are four bhelwalas, many times we see that only one of them is in demand and is not able to control the rush. What can be the reason in addition to better method? Better housekeeping Better taste Extra quantity All of the above 5 Say true or false: Management is an essential activity of following organizational level: 1) Only Low 2) Only Middle 3) Only Upper 4) All the above 4 is true 1 is false, rest are true 3 is false, rest are true 2 is false, rest are true 6 Find out the false point: Management applies to: 1. Small and large Organizations 2. Profit and nonprofit Organizations 3. Manufacturing Organizations 4. Service rendering Organizations 5. Municipal corporations 2 is false 4 is false 5 is false None of the points is false 7 A good manager is expected to have ability of four skills as given below: 1) Technical skills 2) Human skills 3) Concept skills Which is the fourth skill? Design skill Machine setting Divide and rule Working skill such as welding etc. 8 In order to become a good manager, he must have preset GOALS. Remember: “No goal--no ------------------”. Role Soul Management Fulfillment 9 Who was Peter F. Drucker? Scientist in JUSE1 Engineer in NASA and educator American Management Consultant, Educator, and Author British Management Consultant, Educator, and Author 10 When does an organizational activity become meaningful? When it has a purpose, direction and GOAL When it creates bottom-line profitable When the employees get promotions and increments When the company grows in size 11 What is the meaning of the word “Optimum” utilization of resources? Minimum Maximum Best possible Ideal 12 You are normally getting a pocket money of Rs. 500 for a day, and you are able to spend your day comfortably. One day, you get only Rs. 200 and you have to manage the whole day. You neither have your tiffin nor are you fasting today. In this case, your entire consciousness is on this small amount. You decide the proper course of action and you spend the money very judiciously. At the end of the day, there is an amount of Rs. 40 left in your pocket. You have managed your day by better thinking process, putting it into actions and achieved your goal of reaching home without any cash crunch. However, if you have Rs. 200 and you have spent Rs. 350 by borrowing from your friend, what is it called as? Misbehavior Mismanagement Arrogance Consumption 13 Only an efficient management can save the business from the dangers brought in by the challenges of -------------. Change Profit Problems People 14 It is said that kitchen is the best management school and ----------------- are the best managers. Husbands Housemaids Children Housewives 15 One of the advantages of learning Principles of Management is that our life gets ------------------------. Focus and direction Finance Better living standard Authority

 

1 It was in the late _______ that the great economic depression occured in USA? 1780s 1850s 1920s 1950s

2 Who is called as the father of scientific management? Henri Fayol F.W.Taylor Peter F. Drucker George Elton Mayo

3 Given below is whose contribution? -Fourteen Principles of Management -Classification of business activities -Elements of management -Management functions and organizational functions -Qualities of a manager Henri Fayol F.W.Taylor Peter F. Drucker Frank Gilbreth

4 Given below is whose contribution? -Principles of Scientific Management and Application of these principles to solve the problems of management -Functional foremanship -Work study, time and motion study Henri Fayol F.W.Taylor Peter F. Drucker Frank Gilbreth

5 Given below is whose contribution? Nature and functions of Management -organizational structure -centralized control with structure of decentralization -MBO -organizational changes Henri Fayol F.W.Taylor Peter F. Drucker Frank Gilbreth

6 Given below is whose contribution? -Time and motion study -Methods -18 basic motion elements(Therbligs) -Construction contracting -flow process charts, diagrams and merit Rating -Consulting Henri Fayol F.W.Taylor Peter F. Drucker Frank Gilbreth

7 Given below is whose contribution? -The psychology of Management -Fatigue studies -Recognized human factor in management -Employee selection and training Frank Gilbreth George Elton Mayo Lillian Gilbreth Max Weber

8 Who framed bureaucracy as the ideal form of organization? Frank Gilbreth George Elton Mayo Lillian Gilbreth Max Weber

9 Who conducted Hawthorne experiments along with his colleagues? Henri Fayol F.W.Taylor Peter F. Drucker George Elton Mayo

10 Given below is whose contribution? Four principles of coordination -Role of psychology in human activity -Seven views on different aspects of Management George Elton Mayo Henry Gantt Mary Parker Follet Lillian Gilbreth

11 When were the Hawthorne experiments conducted at the Hawthorne plant of the Western Electric Company in Chicago? 1924-1932 1856-1864 1789-1791 1945-1951

12 What was one of the findings of Hawthorne Experiments? Workers are motivated by money. The friendliness and genuineness of the supervisor does not help to maintain productivity. Complaints and criticism by workers are symptoms of their dissatisfaction. Social factors are responsible for deciding the level of output.

13 Say true or false: Findings of Hawthorne experiments: 1. A superior is accepted as a leader if his style is in accordance with human relations approach, and his identification with group objectives. 2. Workers are motivated by money. 3. Complaints and criticism by workers are symptoms of their dissatisfaction. 4. Workers create groups different from official groups to overcome the shortcomings of formal relationships. These groups determine the norms of members’ behavior. 1 and 4 is true, rest are false All are true All are false 1 and 2 are true, rest are false

14 Hawthrone Illumination experiments: • Two groups were formed, experimental group and control group. • In the case of experimental group, variations in lighting were made periodically and results were observed and recorded. • In the case of control group, there was no change in lighting. • It was observed that the output of both the groups increased steadily. What was the conclusion of the experiment? Lighting improves productivity Lighting does not improve productivity There is no relationship between lighting and productivity Lighting is not required in production

15 What was the conclusion of mass interviewing program at Hawthorne plant? The workers were activated by logic of sentiment but the Management is concerned with logic of cost and efficiency. The workers were activated by logic of cost and efficiency but the Management is concerned with logic of sentiment The workers were activated by money but the Management is concerned with profit. The workers were activated by recognition but the Management is concerned with production quantity.

 

1 Find out the false point from following points: Vision statement should be: 1. Future oriented 2. Creative 3. Profit oriented 4. Setting high standards of excellence 5. Inspiring enthusiasm and encouraging commitment 6. Reflecting uniqueness 7. Very clear and challenging 4 is false 3 is false 2 is false 7 is false

2 Fill in the blanks: Mission statement identifies the roles and activities to which an individual is committed and provides the overall direction for achieving the vision. If the vision is “WHAT” of life, then the mission is ------------------. “Where” and “when” “Why” and “how” “Which” and “who” “Who’s who”

3 Fill in the blanks: The mission statements should clearly indicate the important -------------------------- followed for fulfilling the vision. Strategy Policy Objectives Roles and methodologies

4 Fill in the blanks: The mission statements act as a guiding force encouraging the individuals to work towards reaching the vision. It is a ----------------- for achieving the vision. Mirror Roadmap Goal Target

5 Fill in the blanks: The strategic management perspective highlights the significance of devoting more attention to analyzing ----------------- ------and formulating strategies that relate directly to changes in them. Options: Cost structure Environments Processes Problems

6 Fill in the blanks: The study of strategic management emphasizes on monitoring and evaluating environmental opportunities and threats in the light of -------------------strengths and weaknesses. Personal Environmental Competitor’s Company’s

7 If the organization has the following vision: “Be Number one innovative company in India” And the design department of that organization has the following objectives: “To design products according to the primary vision of the founder”, can we say that the objectives will fulfill the vision? How? Yes, because the founder was innovative Yes, because we must follow our founder’s principles Yes, because the company pays our monthly salary No, because the founder’s primary vision could be completely outdated

8 The objective of the design department of an organization is as follows: • To design the product optimally using state of the art technology • To design the product up to the delight of customers found and checked using the state of art management tools • To incorporate innovativeness and flexibi Yes, because the statement number 2 asserts it No, because it does not say anything about the price No, because it does not guarantee reliability No, because it does not use the word “quality”

9 To fulfill the objectives, it is necessary that the objectives are split into specifics. The criteria may be functionality, action etc. These ----------are for teams of people involved. Targets Goals Mini objectives Tasks

10 Fill in the blanks: The ------------------ should be: • Based on what the organization should strive for and achieve in another five to ten years. • The result of dreams in action • Something that is far fetching and not that calls for a change every day. Mission statement Objectives and goals Vision statement Strategy

 

1 What is the first step if you want to write a book? Staffing Buying a computer Looking for a publisher Planning

2 Fill in the blanks: Planning involves determining the objectives and goals that an organization aspires to achieve within a given time period, developing alternatives, and selecting the --------------------among the available alternatives to accomplish the set objectives. Goal Easiest path Best course of action Profitable one

3 Who said it? “Organization is of two kinds: Organization of human factor, and organization of material factor. Organization of human factor covers the distribution of work to those who are best suitable along with authority and responsibility. Organization of material factor covers utilization of raw materials, plant as well as machinery”. Peter F. Drucker Henri Fayol F.W.Taylor Terry

4 Fill in the blanks: Organizing is the function for preparing for action. Before we start any action, the ---------------- must be properly mapped. Processes Functions Resources People

5 Recruitment is done through advertisements, word of mouth publicity and with the help of ----------------------agencies. Newspaper Insurance Government Placement

6 Which function of management involves influencing, encouraging, counseling, mentoring, and guiding the employees to work towards the accomplishment of organizational objectives and goals? Motivating Organizing Coordinating Directing

7 Who said it? “Directing concerns the total manner in which a manager influences the action of his subordinates. It is the final action of a manager in getting others to act after all preparations have been completed”. Joseph Massie Narayan Murthy Knootz and O’Donell Earl P. Strong

8 Fill in the blanks: ------------- people like to coordinate the activities between various sections. It involves talking to persons across the line to get certain things done. It creates linkages between dissimilar functions. It unifies the work of one section with some other section. Many Too many Not many Talkative and energetic

9 Who said it? “Motivating is the process of indoctrinating personnel with unity of purpose and need to maintain a continuous and harmonious relationship”. Joseph Massie Narayan Murthy Knootz and O’Donell Earl P. Strong

10 Motivation includes increasing the speed of performance of a work and developing a ------------------ on the part of workers. A resourceful leader does this. Quality Leadership Willingness Personality

11 Find out the false statement: The main steps in control function include: 1. Recruiting competent people 2. Establishing performance standards 3. Measuring actual performance 4. Take disciplinary actions on all people 5. Determining the gap between set standards and achieved performance 6. Taking corrective measures 5 and 6 are false 1 and 2 are false 1 and 4 are false 3 is false

12 If in the controlling step, if there is a huge gap in the actual and desired performance, what is done? Disciplinary actions are taken against people The manager is held responsible Promotions and increments are held up The whole management process is revised

13 Who said it? “Control consists of verifying whether everything occurs in conformity with the plan adopted, the instructions issued, and the principles”. Joseph Massie Narayan Murthy Knootz and O’Donell Henri Fayol

14 --------------------- is the management of interdependence in work situations. Direction Coordination Organization Controlling

 

1 What is meant by weakness of an organization while analyzing the internal environment? Balance sheet Areas that are in need of improvement Workers union Lack of working capital

2 Should a right hand batsman focus on his weakness of not being able to bat by left hand? What should he focus on? Bowling Fielding Right hand batting None of the above

3 In an organization, if your main supplier suddenly goes bankrupt, or your entire sales force gets food poisoning at the annual sales conference, or your payroll clerk calls in sick on payroll day, your working gets seriously affected. What is the preparation required to avoid such things? Teamwork Communication Contingency planning Mock drills

4 The essence of MBO is: Outsourcing participative goal setting Staffing Coordinating

5 Who said it? The system of management by objectives can be described as a process whereby the superior and subordinate jointly identify its common goals, define each individual's major areas of responsibility in terms of the results expected of him, and use these measures as guides for operating the unit and assessing the contribution of each of it's members. Peter F. Drucker George S. Odiorne J.R.D. Tata Sharu Rangnekar

6 In which forecasting method a pool of experts from inside and outside the organization who know one of the aspects of the problem makes independent predictions of forecast, where a coordinator gives them a questionnaire several times and converges their forecast? Executive committee consensus Delphi method Exponential smoothing Field expectation method

7 Fill in the blanks: Planning is ----------------- of events and activities for deployment of resources or resources to be put in action in order to achieve predetermined goals. Purpose Need Time table Presentation

8 Who said it? “Planning is deciding in advance what to do, how to do it, when to do it and who is to do it. It bridges the gap from where we are to where we want to go.” Henri Fayol Joseph Massie Narayan Murthy Knootz and O’Donell

9 The period of planning could be short term, mid-term or long term. We should first do -----------------. Short term planning Mid-term planning Long term planning Organizing

10 These plans cover the complete course of action along with consideration of time and energy, in which small plans are added together in an orderly way to speed up the course of action. In terms of scope, these plans may be either broad or detailed in character. These plans could be made function-wis Objective plans Standing plans Master plans Plan B

11 In PESTLE analysis, PESTLE stands for - Political, Economic, Socio-cultural, -----------------, Legal, and Environmental. Thermal Technological Temporary Theoretical

12 As a step in planning process of an organization, which factors are included in the external environment? Ambient temperature Humidity Socio-economic and political conditions Poverty and quality of education

13 Changes in the population size of a country, geographic distribution of people, ethnic mix, income distribution, average age, number of people in the family, etc These factors are called as: Geographical factors Demographic factors Popular factors Census

14 Managers can monitor the environments through ------------------ a process of gathering information about developments that could impact the future of the organization. Managers can access information through a variety of sources: customer and supplier feedback; professional, trade, and government p Internet Boundary spanning Television Public meetings

15 What is meant by strength of an organization while analyzing the internal environment? Number of workers Potential competitive advantages Annual turnover Market share

 

1 What is the principle of exception? The seniors should disturb the junior officers only when the work is not done according to the plans laid down. The organizational set up must be flexible to adjust to the changing environment of the business. There should be reoperation of objectives, readjustment of plants and provision of opportunities for the development of future management. Sequence of work between various units of the organization should be arranged scientifically.

2 An organization structure which establishes the relationships on the basis of likes and dislikes of officers without considering the rules, regulations and procedures is called as: Formal organization Informal organization Free form organization Line, military or scalar organization

3 Identical activities are grouped under one individual or one department. The activities of sales such as canvassing, advertisements and debt collection are grouped under sales department. It is one of the ------------ of organizing. Pitfalls Functions Conditions Objectives

4 Assignment of duties or allotment of duties to specified persons is followed by ----------------------. Action plan Delegation of authority Disciplinary action Controlling

5 After planning is completed, we have to bring all the resources together in a certain format, which makes easy for us to take actions. Which are these resources? Objectives, goals and targets Men, machines, material and money Hands, feet, eyes, ears, nose, fingers, mouth Seiri, seiton, seiso, seiketsu and shitsuke

6 Who said it? “The process of identifying and grouping the work is to be performed, defining and delegating responsibility and authority and establishing relationships for the purpose of enabling people to work most effectively together in accomplishing objectives.” Allen Haney Peter F. Drucker George S. Odiorne

7 In certain periods, some departments are overloaded and some are under loaded. The overloaded departments should be further divided into sub sections. This would facilitate effective control. It is called as principle of: Balance Equilibrium Unity of command Span of control

8 The principle that defines maximum number of members effectively supervised by a single individual. In the administration area, under one executive, four or five subordinates may work. In the factory level, under one supervisor, twenty or twenty five workers may work. It is called as principle of: Leadership facilitation Span of control Unity of command Responsibility

9 What is the scalar principle? The line of authority flows from the bottom level to top level. The line of authority flows sidewise, i.e. from a team member to other team member. A subordinate should receive the instructions or directions only from one superior. The line of authority flows from the top level to bottom level.

10 “The production of a commodity is divided into the maximum number of different divisions. Different persons look after the work of each division. Each person is specialized in a particular work”. This principle belongs to which theory of organization? Classical theory Neo-classical theory Modern theory Motivation theory

11 What is the meaning of span of control? Effective supervision of maximum number of persons by a supervisor. Size of the factory or organization Height of the factory building to facilitate illumination Amount of ventilation required in the factory

12 The theory, which was given by Herbert A. Simon who was awarded Nobel Prize in the year 1978 for it, in which he regarded organization as a structure of ----------------------. Workers Managers Resources Decision makers

13 1. The theory studies the individuals in aggregates and the movement of individuals in and out of the system. 2. It studies the interaction of individuals with the environment found in the system. 3. It studies the interaction among individuals in the system. Which is this theory of organization? Classical theory Neo-classical theory Modern theory Motivation theory

14 It includes deciding and division of various activities required to achieve the objectives of an organization. The entire work is divided into various parts and again each part is sub-divided into various sub-parts. E.g. the purchase work may be divided into requisition of items, placing of an order Coordination Organizing Planning Controlling

 

1 Say true or false: Arguments of Staff Officers against Line Officers: 1.The line officers completely neglect the advice given by the staff officers. 2.The line officers hesitate to accept new ideas. 3.The line officers do not follow the advice of staff officers properly. 4.Some line officers simply reject the advice the without the considering its validity. 5.Line officers are good for nothing. 1 is false, rest are true 2 is false, rest are true 4 is false, rest are true 5 is false, rest are true

2 In the modern business world, a single person alone cannot perform some administrative tasks when two or more persons are required to perform the same administrative task collectively. Which type of organization are we talking about? `Line and staff organization Committee organization Project organization Matrix organization

3 Say true or false: In case of the Project organization: 1.The professionals are deputed for the project. However, there is no assurance of continuous work for the professionals in a project organization. 2.Under project organization, there is presence of proper communication and standards for comparing the performance. It ensures the motivation and control over the staff in an organization. 3.The decision is taken in the project organization under pressure of the top management. It results in dangerous consequences. 4.The top management does not extend its full co-operation for the effective functioning of the project organization. The top management may cause some hindrance. All are true 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true

4 It is a type of organizational management in which people with similar skills are pooled for work assignments, resulting in more than one manager (sometimes referred to as solid line and dotted line reports, in reference to traditional business organization charts). For example, all engineers may be in one engineering department and report to an engineering manager, but these same engineers may be assigned to different projects and report to a different engineering manager or a project manager while working on that project. Therefore, each engineer may have to work under several managers to get his or her job done. Which type of organization are we talking about? Line and staff organization Committee organization Project organization Matrix organization

5 In which type of organization the following happens? 1.Direct vertical relationships 2.Authority flows from top level to bottom level. 3.Departmental heads are given full freedom to control their departments. 4.Each member knows from whom he would get orders and to whom he should give orders. 5.Operation of this system is very easy. 6.A senior member has direct command over his subordinates. Line, military or scalar organization Functional organization Line and staff organization Committee organization

6 In which type of organization the following happens? 1.The work is divided according to specified functions. 2.Authority is given to a specialist to give orders and instructions in relation to specific function. 3.Functional authority has a right and power to give command throughout the line with reference to his specified area. 4.The decision is taken only after making consultations with the functional authority relating to his specialized area. 5.The executives and supervisors discharge the responsibilities of functional authority. Line, military or scalar organization Functional organization Line and staff organization Committee organization

7 Organization is designed on the basis of principles of: Division of labor and span of management Scientific management Communication Relativity

8 Under this organization, each department is generally a complete self-contained unit. A separate person will look after the activities of the department and he has full control over the department. There are certain powers, which will be given to the line executives to take decisions whenever a need arises. He communicates his decision and orders to his subordinates. The subordinates, in turn, communicate the decisions to those who are immediately working under them. Which type of organization are we talking about? Line, military or scalar organization Functional organization Line and staff organization Committee organization

9 Various specialists are selected for various functions performed in the organization. These specialists attend to the work common to different functions various departments. The workers receive instructions from various specialists. The specialists work at supervision level. Thus, the workers are accountable to not only one specialist but also to the specialist from whom instructions are received. Which type of organization are we talking about? Line, military or scalar organization Functional organization Line and staff organization Committee organization

10 In the fast developing technical world, the line officers are not in a position to acquire the technical knowledge. E.g. for taking decisions in production, technical knowledge is needed to take correct decisions. This gap will be bridged by ------------- who are experts in a particular field. External agencies Staff officers Foreigners Workers

11 Say true or false:1.One of the functions of staff officers is giving advice regarding the method of improving the product, the technique of reducing the cost of production, increasing the profits of the concern etc. 2.The staff officers may be called to solve the administrative problems encountered by the line officers in general. 3.The board of directors frame the policies of the business on the basis of recommendations given by the staff officers. 4.Line officers argue that the staff officers have only theoretical academic knowledge but not practical knowledge. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true All are true

12 This type of organization is formed whenever a need arises to form an organization, for achieving a particular object. It will be dissolved after achieving the object of the organization. Which type of organization are we talking about? Committee organization Project organization Matrix organization Free form organization

13 In Dow Chemical company, the managers believed that some credit for the success belonged to their organizational structure. The organization had three interacting elements: 1.Functions such as R&D, manufacturing, marketing 2.Businesses such as ethylene, plastics and pharmaceuticals 3.Geography such as Spain, Germany, Brazil The manager’s job title was like “Plastics Marketing Manager for Spain”which had all the three elements. Most managers reported to at least two bosses. The Plastics Marketing Manager for Spain might report to both the head of worldwide plastics business and the head of spanish operations. Which type of organization was there in Dow Chemicals? Committee organization Project organization Matrix organization Free form organization

14 Say true or false: 1.The matrix organization does not follow the principle of scalar chain of command. 2.In matrix organization, many superiors control a subordinate. It means many authority holders use the power over the subordinate. It results in delay in the completion of the project. 3.The department utilizes the available resources for taking group decisions. There is no spirit of accommodation and understanding under the matrix organization. So, there is delay in taking a group decision. It leads to delay in the completion of the project. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true All are true

15 Say true or false: In case of Committee Organization: 1.Men from various fields are included in the committee. Each member expresses his own ideas and decisions or solutions. It results in delay in taking a decision. 2.It reduces the administrative expenses of the organization. No expenses are incurred whenever the committee is convened for solving a problem or taking a decision. 3.In case, if there is an absence of mutual co-operation, and the members do not have confidence in the ability of the other members of the committee, they fail to work efficiently and the committee is dissolved without any decision being taken. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true All are true

 

1 What is the objective of fixing the employment standards? Job specifications and job descriptions Uniform salaries and wages to all Uniform rules and regulations Uniform disciplinary actions to all

2 Four process steps in staffing: 1.Estimation of total number of staff members required by the company in various grades depending upon size of the company and policy 2.Selection of qualified applicants for filling the jobs by using a standard procedure. 3.Training and development: For new staff members as well as existing employees for improving work efficiency Which is the 4th one? Performance management: assessment of the work performed by the staff members in an organization as per a standard Fixing the workstation for staff members, allotting computers etc Design the workstation for staff members as per ergonomics Sanctioning leaves to the staff members as per the standing orders

3 The proficiency test includes temperament test, achievement test and: Interest test Judgement test Efficiency test Personality test

4 The aptitude test includes intelligence test, personality test, situational test, judgement test and: Temperament test Achievement test Interest test Efficiency test

5 Out of the four M’s, viz. man, machine, materials and money, what is the difference between man and other M’s? Man is tangible, others are intangible Man is not bought, others are bought Man is intangible, others are tangible Man is a living entity, Other M’s are inanimate

6 The human beings are not a cost to the company; on the other hand, they are the investment for the future. For ensuring that the right people are hired, ---------------- must get involved in the process. Local Government Personnel manager Production manager Top management

7 Staffing is the process involved in identifying, assessing, placing, evaluating and -------------- individuals at work. Planning Organizing Removing Directing

8 What is the objective of long-term manpower planning? Estimation of staff members required in future To achieve the objectives of the company at present conditions Promotions and increments Transfers

9 The process of finding proper candidates and inducing them to apply for the jobs in the organization is called as: Staffing Placement Interview Recruitment

10 How is the recruitment done by internal sources? Son or daughter of the staff member is recruited Recommendations of the existing staff members is accepted Promotion or transfer of the present employee Waiting list

11 How is the recruitment by educational institutions done? Recommendations Advertisements Campus interviews Employment exchange

12 If irritating questions such as, ”How many legs an eight legged insect have?” or “Mr. Laxman, what is your name?” are asked in the interview, it is called as: Stress interview Patterned interview Indirect interview Systematic in-depth interview

13 A number of standard questions are framed well in advance, which are to be put before the applicant. The answers are written near the questions. These are used for verification purpose when the applicant gives answers during the interview. Such an interview is called as: Stress interview Patterned interview Indirect interview Systematic in-depth interview

14 Questions are not raised but the applicant is asked to express his views freely on any topic as he likes. By this, the personality is easily assessed. Such an interview is called as: Stress interview Patterned interview Indirect interview Systematic in-depth interview

15 A production manager working there for ten years can be transferred to planning department. Due to the change in job, the employee gets refreshed and motivated because he is able to increase his competence and to contribute better because of his experience so his ideas are fresh and innovative. It also improves multi-skills in the organization. This process is called as: Internal promotion Job rotation Internal transfer Recruitment by internal sources

 

1 Departmentation involves grouping of ------------- activities and resources under a single person’s control required for pre-determined activity. Many Common Useful Important 2 After departmentation, one must make it sure that the resources are ------------. Fully Finished Fully Bought Fully utilized Fully saved 3 A big finance company expands and creates many branches in the same city. However, it is found that half of the branches do not have any footfall. The resources viz. men, materials and machines are idling. This is an example of: Inadequate manpower planning Bad departmentation Aggressive planning Futuristic planning 4 Who said it? “Departmentation is a process of dividing the large monolithic functional organization into small and flexible administrative units”. Allen Haney Peter F. Drucker Koontz and O’Donnell 5 Process of departmentation (6 steps) 1.Identification of work 2.Analysis of details of each work 3.Description of function 4.Grouping of similar activities 5.Entrusting the grouped activities to a separate person specialized in the respective field and providing him with suitable staff Which is the last step? Fixing the scope of authority and responsibility of the department heads Delegation of work Training and development Allotting the workplace for the person 6 Say true or false: In departmentation by process, 1.The expensive machines can be utilized effectively. 2.There is no interruption in the other departments or other production processes. The requirement and renewals of any process cannot affect the production of other processes. 3.It involves heavy cost of operation since separate places have to be given for operation and other facilities. 4.More specialists are essential to each process. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true All are true 7 Small groups perform similar duties. A supervisor supervises each group. E.g. in army, soldiers are grouped into squads, battalions, companies, brigades and regiments on the basis of allotment of men to each unit. The principles of span of management span of control or span of supervision is used under this type of departmentation.Which type of departmentation are we talking about? Departmentation by process Departmentation by function Departmentation by numbers Departmentation by customers 8 If the work is not completed within the normal working hours, extra time is be given to complete it after the normal working hours. Only interested persons are told to do the job and one person is responsible to supervise them. Whatever be the work performed after the normal working hours, a separate department is in-charge of that.Which type of departmentation are we talking about? Departmentation by time Departmentation by hours Departmentation by interested persons Departmentation by overtime 9 Say true or false: about departmentation: 1.The purchase department should not be located near the production department. This will affect easy coordination. 2.An unusually important activity of the business should be recognized. If greater attention is necessary, the activity may be entrusted to a separate division or a higher level of organization according to its importance. 3.The departmentation should take into consideration the local conditions of the place concerned. 4.It should be borne in mind that expenses are incurred in the creation of separate departments. It means avoiding unnecessary expenditure and allowing essential expenditure. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true 4 is false, rest are true 10 Say true or false: In departmentation by function, 1.The departmental managers are expert in handling the problems in their departments alone. They may not be able to understand the problems of other departments. 2.The departmental heads consider themselves to be autonomous sections and will not look upon the undertaking as one unit. 3.It increases the workload and responsibility of department managers. 4.Due weightage and prestige are not given to the departmental managers and they are not respected by top management people. 5.It does not offer any scope for overall development of managers. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true 4 is false, rest are true 11 Say true or false: In departmentation by product or service, 1.Better services to the customer is ensured 2.The management knows the profitability of each product. Therefore, it is easy to fix responsibility on the department heads. 3.There is danger of duplication of work. 4.It increases the number of personnel, which in turn increases the cost of operation. 5.It requires additional cost for maintaining a sales force for each type of product. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true All are true 12 Say true or false: In departmentation by region or area, 1.It reduces cost of operation and gains saving in time. 2.It makes it impossible to have an effective span of control. 3.The sales can be increased with the help of intimate knowledge about the tastes and preferences of the customers in local market. 4.Regional managers can win the confidence of customers and remove competitors from the market. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true 4 is false, rest are true 13 Say true or false: In departmentation by customers, 1.It fulfills expectations and needs of the customers. 2.It develops specialization among the organizational staff. 3.There may be duplication of activities. 4.Coordination is very difficult. 5.There is wastage of available resources and and facilities. 6.The production activities cannot be organized under this method. 7.Cost of operation is low. 1 is false, rest are true 3 is false, rest are true 5 is false, rest are true 7 is false, rest are true 14 The photocopying machine in marketing section is overloaded and the utilization is 125%. The photocopying machine in finance section has the utilization of 100%. The photocopying machine in HR section has the utilization of 60% and the photocopying machine in production section is utilized to only 10%. We see that there is machine idle time in three sections and in one section; there are queues of people waiting for photocopying. What is the solution? Marketing people should go to other sections Marketing people should also go out to make photocopies. Marketing people should stand in queue To create a photocopying department 15 Departmentation is a part of --------------------------- process. Planning Coordinating Organizing Controlling

 

1 Say true or false: Characteristics of a good order: 1. An order should be reasonable and enforceable over subordinates. 2. A clearly defined order should be easily understandable. 3. An order should be such that it facilitates the achievement of objectives of the organization. 4. An order should be complete in all respects. 5. An order should encourage the subordinates to willingly accept it. 6. An oral order is preferable to a written one. 1 is false, rest are true 3 is false, rest are true 5 is false, rest are true 6 is false, rest are true 2 Say true or false: Characteristics of a good order: 1. The superior while issuing an order should use appropriate tone. 2. An order should specify time within which a job should be completed. 3. An order should be intelligible, which means it should be easily understood. 4. An order should be reasonable and enforceable over subordinates. 1 is false, rest are true 2 is false, rest are true 4 is false, rest are true All are true 3 There are three techniques of direction followed by the management. Consultative direction, free rein direction and: Coordinative direction Mentoring direction Liberal direction Autocratic direction 4 Select the best option: Individuals have their own objectives. Organization also has its own objectives. The management should coordinate the individual objectives with Organization objectives. ---------------- should be such that individuals can integrate their objectives with Organization objectives. Planning Organizing Coordinating Direction 5 Select the best option: Every member’s contribution is necessary for the organization’s development. Hence, the management should adopt a technique of ---------------- which enables maximum contribution by the members. Planning Organizing Coordinating Direction 6 Say true or false: 1. Managers should not have direct relationship with their subordinates. 2. Direction does not end with issuing orders and instructions to subordinates. Suggestions given by subordinates are necessary for the development of management. 3. The superior must ensure that plans, policies and responsibilities are fully understood by the subordinates in the right direction. 4. There are three direction techniques available to the management. They are: authoritarian, consultative and free rein. However, the direction techniques should be selected according to the situation. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true 4 is false, rest are true 7 An employee should receive orders and instructions only from -------------. If not so, there would be indiscipline and confusion among the subordinates and disorder will ensue. Own Bosses Top management One superior Either H.O.D. or supervisor 8 Select the best option: The subordinates should participate in the ------------- process so that they would have a sense of commitment. This will ensure smooth implementation of decisions and will increase the efficiency of subordinates. Planning Organizing Coordinating Decision making 9 Say true or false: 1. The management should not monitor the behavior and performance of subordinates to exercise effective control over them. Effective control does not ensure effective direction. 2. The extent of understanding by subordinates is more important than what and how orders are communicated to them. This is very useful in proper direction of subordinates. 3. Direction is a continuous process. Mere issuing orders or an instruction is not an end itself. Direction is necessary 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true All are true 10 Who said it? “As a directional technique, an instruction is understood to be a charge by a superior requiring a subordinate to act or refrain from acting in a given circumstance.” Koontz and O’Donnell Peter F. Drucker Henry L. Gantt George Elton Mayo

 

1 The function of one department is affected by other department and vice versa. Therefore, this department modifies its functions in such a way that it may affect other departments favorably. Coordination is achieved by this way. It is called as: Self-coordination Mutual coordination Team coordination Reciprocal coordination

2 A person who acts as a link between two persons is called: PRO Liaison officer Special officer for coordination Secretary

3 Coordination between department heads, supervisors, co-workers etc. is called as: Self-coordination Horizontal coordination Vertical coordination Effective chain of command

4 The work of the establishment of a relationship between the employees and the outsiders is entrusted to a person who is designated as : PRO Liaison officer Human resource development officer External coordination officer

5 Say true or false: 1. Calamities such as flood, earthquakes, fire affect the behavior of individuals and the group as a whole. It results in ineffective coordination. 2. Lack of administrative talent arises due to the selection of inefficient candidates. 3. Lack of techniques of coordination:Management is not interested to find new techniques for effective coordination. 4. Each management has its own objectives and it finds ideas to achieve them. However, the managers confuse these objectives with ideas. It poses the problems of coordination. All are true 1 is false, rest are true 2 is true, rest are false 3 is false, rest are true

6 Say true or false: 1. Cooperation is not a function of management. 2. Cooperation is official service, and not voluntary service. 3. There is no such direct connection between cooperation and achievement of objectives. 4. Coordination is an orderly arrangement of group efforts. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true 4 is false, rest are true

7 A leader always has some personal power, i.e. ability to influence. He may or may not have ------------------- power, i.e. right to command. A manager, on the other hand, always has some ----------------- power. Financial Positional Muscle Political

8 A leader generally looks at the horizon and not just the bottom line. He is innovative and believes in doing right things. A manager, on the other hand, is generally bureaucratic and believes in ---------------, according to the rules, to cope with complexity. Right of doing things Putting things from left to right Doing things right Taking actions left, right and center

9 Say true or false: 1. Every departmental head is responsible to coordinate the efforts of his subordinates. It is inherent in the managerial job and responsibility. 2. Unity of action is necessary to achieve common objectives. Therefore, it is the heart of coordination process. 3. Coordination is not brought by force or left to chance. Hence, the top executives should take deliberate efforts to bring coordination at all levels of organization. 4. Individual efforts rather than group efforts are necessary to bring coordination. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true 4 is false, rest are true

10 Say true or false: 1. Coordination starts with planning process and ends with controlling process. In every organization, a certain kind of coordination exists. Special efforts should be taken by the management to achieve high degree of coordination. 2. An organization is a system of cooperative efforts. Functions of each department are different in nature and have inter-dependence in the organization system. The organization runs smoothly with the help of coordination. The coordination is a system concept. 3. There are large numbers of employees and each employee has different ideas, views, opinions, activities, and background. Thus, there is a diversified activity in a large organization, which will be inefficient in the absence of coordination. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true All are true

11 Coordination is defined as balancing and keeping the teams together by ensuring a suitable allocation of working activities to the various members and seeing that these are performed with due harmony among the members themselves. It is particularly applicable when two or more teams with -------------- functions need to achieve the results jointly. Similar Identical Dissimilar Many

12 By virtue of our respective function, although we learn coordinating and directing to some extent, it requires skill to understand each other. This skill is not there with many managers, and so they do not become good leaders. To become a good leader, we need to be very good in ------------------. Directing Planning Organizing Coordination

13 The efforts, energies and skills of various persons should be ---------------- as group efforts to achieve the objectives of organization. Mixed Matched Integrated Targeted

14 When should the coordination be started? After planning, organizing , staffing and directing After directing and controlling After staffing From the planning function

15 Say true or false: 1. Coordination is achieved through cooperation and mutual understanding and not by force, order or coercion. 2. Coordination starts with planning and ends with organizing. 3. The external environment of business influences the internal activities of the business. Besides, the internal activities and decisions are changed according to the circumstances prevailing. So, coordination is modified according to the external environment and internal actions and decisions. Thus, coordination should be dynamic. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true All are true

 

1 Controlling sounds very oppressive but that is what makes the management process scientific and fool proof. When things are not as per plan, we have to -----------------. Take disciplinary actions Make course correction Fire the people Lodge complaints against the managers

2 Ideally, controlling may not be required if all the other functions of management are performed properly. However, in reality, why is controlling necessary? People are not trained properly Internal/external conditions are too volatile Workers create too many problems Suppliers do not supply the material in time

3 Say true or false: 1. Control is any process that guides activity towards some predetermined goal. The essence of the concept is in determining whether the activity is achieving the desired results. 2. Controlling is that function of the system, which provides direction in performance to the plans. 3. Control is the presence in a business of that force which guides it to a predetermined objective by means of predetermined policies and decisions. 4. The term control does not coverall the activities of a business concern. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true 4 is false, rest are true

4 Say true or false: Controlling process covers: 1. Control over the policies of the concern 2. Control over the personnel employed 3. Control over production 4. Control over government policies 5. Control over public relations 6. Control over the available capital 1 is false, rest are true 3 is false, rest are true 4 is false, rest are true 6 is false, rest are true

5 Steps in controlling process: (Four steps) 1. Establishing standards 2. Measuring performance 3. Comparison of actual with standards Which is the fourth step? Training and development Continuous improvement Taking corrective action Recruitment of people

6 Say true or false in case of control system: 1. Feedback is the process of adjusting future actions based upon the information regarding past performance. 2. The control system should conform to the nature of deviations 3. The deviations from standards should be informed without delay 4. The standards or criteria should not be altered from time to time. Control system should be rigid. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true 4 is false, rest are true

7 The point at which sales revenue is equal to the total cost is known as the ---------------------------, which is the point at which there is no profit or no loss. Operating leverage Fixed cost Variable cost Breakeven point

8 The management identifies the rate of profitability using this technique. It is calculated by dividing the net profit by the total investment or capital employed in the business organization. Which is this technique? Operating leverage Buyback period Return of investment IRR

9 Internal audit report is prepared at regular intervals, which covers all areas of operations. This report is sent to the top management. The management takes steps to control the performance based on the report. Internal audit report emphasizes the degree of deviations from the expectations. It is very useful to attain the objectives on timely basis. How often is it prepared? Once in a year Once in half year Once in a quarter Once in a month

10 The Program (or Project) Evaluation and Review Technique, commonly abbreviated PERT, is a statistical tool, used in project management, that is designed to analyze and represent the tasks involved in completing a given project. First developed by the United States Navy in the 1950s, it is commonly used in conjunction with the -----------------. Gantt charts PPC schedules Project organization Critical path method

11 Which type of budget is prepared without considering the previous year’s figures, by recalculation of all organizational activities to ascertain which should be eliminated, reduced or increased? Family budget Zero based budget Union budget State budget

12 These cover rules and regulations, discipline, procedures etc. e.g. no employee should leave the office before office time without getting prior permission in writing. What are we talking about? Constitution Standing orders Top management orders None of the above

13 Which technique is used for construction projects such as bridges, building, dam, canals etc. where engineers and contractors try to complete the job at the earliest to avoid rising costs? Pre-stressed concrete Precast slabs CPM PERT

14 Say true or false: ( PERT/CPM) 1. A manager is compelled to prepare a plan under PERT. He is supposed to find out all the key events and activities. 2. CPM focuses on events, which require maximum attention. It leads to high cost as well as time. 3. PERT/CPM disclose the bottlenecks and potential trouble spots well in advance. So it is possible to take preventive or corrective actions. 4. Each critical path and sub-critical paths are graphically represented. Each employee can understand his role in the proposed project from the graphic representation. It results in improved communication. 5. PERT/CPM discloses how a delay in one activity affects all the succeeding activities. It helps the management to take a control action well in advance. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true 4 is false, rest are true

15 Say true or false: (Budgetary control) 1. Budgets are prepared department-wise or section-wise. Then the managers will know their activities and will have plans for future course of actions. 2. Unnecessary expenditure is avoided because they are clearly fixed in the budget. 3. The budget forecasts the probable cash receipts and expenses. Temporary financial accommodation is arranged with the financial institutions or with banks. In this way, financial difficulties are solved. 4. The term resources include money and materials. Adequate amount is allocated to buy the raw materials, make salary payment, purchase fixed assets etc. economic order quantity principle is followed in buying the raw materials. Proper control is exercised over the usage of raw materials in the production place. All are true 1 is false, rest are true 2 is true, rest are false 3 is false, rest are true

 

1 Who said it? “Delegation is the dynamic process of management, which a manager follows,to divide the work assigned to him, so that he performs that part of work which only he can perform effectively, because of his unique organizational placement, and that he can get others to help him with what remains.” McFarland E. F.L. Brech Louis A. Allen Terry

2 It is impossible for any person to execute all the work in an organization to achieve the objectives of the organization. Similarly, in a growing concern also, a single person cannot be vested with the entire decision making authority. Therefore, the superior assigns duties or responsibilities to his subordinates and delegates necessary ------------------ to them. Resources Finance Workplace Authority

3 Say true or false: 1. A superior can delegate authority but not responsibility. Assigning duties does not mean delegation of responsibility. 2. The superior should clearly know what he expects from the subordinate before the delegation of authority. 3. A subordinate can discharge his duties effectively and efficiently if there is proper delegation of authority, otherwise a subordinate cannot succeed in accomplishing the assigned tasks. 4. A subordinate should be assigned duties and responsibilities by only one superior and he is accountable only to the concerned superior. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true All are true

4 A person delegates authority to another person who is also in the same rank as he is in the organization. This type of delegation is termed as: Accrued delegation Informal delegation Unwritten delegation Sideward delegation

5 A subordinate can delegate his authority to his immediate superiors. It occurs seldom in an organization. This type of delegation is termed as: Accrued delegation Informal delegation Unwritten delegation Sideward delegation

6 Say true or false: Problems in delegation: 1. Some superiors prefer to retain powers in their hands. These persons do not have belief in the delegation of authority and they interfere with the limited authority of their subordinates. 2. Superiors tend to show lack of confidence in subordinates. 3. The subordinate does not have ability to accept any new work. The superior, who knows this fact, hesitates to delegate powers. 4. If the superior is an inefficient person, the work method and procedures designed by him are likely to be faulty. Therefore, the superior wants to keep all the authority with himself. 5. The subordinates are always willing to accept delegation. 1 is false, rest are true 2 is false, rest are true 4 is false, rest are true 5 is false, rest are true

7 Say true or false: 1. Decentralization results in duplication of work. 2. Due to decentralization, a large number of staff members and supervisors are required which leads to increase in the cost of operation. 3. Due to decentralization, the workload of the organization cannot be evenly divided to be given to each department. All are true 1 and 2 are false, 3 is true 1 and 3 are false, 2 is true 1 is false, rest are true

8 The span of control may be ----------------- whenever the work performed is standardized. If the nature of work is a complicated one, the span of control has to be -------------------. Increased, restricted Restricted, increased Small, large Calculated, empirical

9 Say true or false: 1. If the subordinates have enough talent to perform the work assigned to them,the manager or the supervisor can control more number of subordinates. 2. The personnel abilities and capacity of a supervisor can influence the span ofmanagement. If the supervisor has more skill to control the sub-ordinates, the span of management may be increased and vice-versa. 3. Some of the works are repetitive in nature and does not require any extra- ordinary talent to perform. In such cases, the supervisors or the executive cancontrol a large number of subordinates. 4. Whenever the subordinates perform the work manually, the span of control may be decreased. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true 4 is false, rest are true

10 Who said it? “Authority is the power to command others to act or not to act, in a manner deemed by the possessor of the authority to further enterprises or departmental purposes.” Henri Fayol Koontz and Donnel Terry Bernard

11 Say true or false: 1. Authority is the right to give orders and the power to exact obedience. 2. Authority implies a legal right (within the organization itself) available to superiors. This type of right arises due to the tradition followed in an organization, custom or accepted standards of authenticity. 3. Decision-making is a pre-requisite of an authority. The manager can command his subordinates to act or not to act. The manager takes this type of decisionregarding the functioning of an office. 4. Authority does not give a right to do things in an organization and affect the behavior of other workers of the organization. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true 4 is false, rest are true

12 Fill in the blanks: Power?Authority?Responsibility?--------------------- Profit Accountability Efficiency Action

13 There are broadly three theories regarding the sources from which authority originates. They are : 1. The formal authority theory 2. The acceptance of authority theory Which is the 3rd one? Classical theory The competence theory Neo-classical theory Modern theory

14 n which type of relationship, does a subordinate have relationship with other subordinates mutually? Direct single relationship Direct group relationship Cross relationship Professional relationship

15 V.A. Graicunas prescribed the following formula to ascertain the number of superiors' and subordinates' relationship. Number of relationships=n(2n/2) +(n-1) Where, "n" refers to the number of subordinates. If the number of subordinates is 5, calculate the number of superiors’and subordinates' relationships. 18 44 100 222

 

 

1 Prevention of defects is necessary to ensure that failures will not occur. -------------Mode and Effects Analysis is one of the very effective methods for prevention of defects in design as well as process/system. Success Failure Fault Event

2 -------------Functional teams are used to meet specific stated objectives such as new product development or negotiations of all terms and conditions of a purchase agreement. Multi Cross Mono Number of

3 The supply chain is the -------------- portion of the firm’s value chain. Upstream Downstream Valuable Last

4 Work in manufacturing and operations will become more exciting and challenging in the years ahead. How well --------------- are managed will decide whether economics of the entire nation will improve or decline. People Finance Resources Processes

5 To meet the challenges of future, manufacturing firms are now adopting new methods and are applying new technology. In addition to this, companies are trying to gain or retain the market share by offering customers better -------------by improving product quality and achieving higher productivity. Product appearance Product packing Delivery speed Value

6 The JIT approach has its roots in the ------------- system of material flow pioneered by Toyota Motor Company. Push Pull Kanban Six sigma

7 As a revolutionary approach to manufacture by Japanese firms in which the entire way the products are designed, work is organized and responsibilities are assigned is changed drastically and a constant striving for improvement and elimination of waste is instilled. This approach to manufacture is referred to as: Big JIT Kanban WIP Gembutsu

8 JIT is a form of production scheduling and inventory management whereby the products are produced to meet actual demand and materials for each stage of production are received or produced “just in time” for use in the next stage of production or for delivery to the customer. This definition of JIT is called: Big JIT Little JIT. Kanban Lean production

9 Say true or false: The basic ideas behind Big JIT or lean production are: 1. Work in progress (WIP) inventory is reduced to the barest minimum. 2. JIT is a push system: Production at each stage is initiated only when requested. 3. JIT extends beyond the plant boundaries—supplier partnerships ensure that deliveries are made on “as needed” basis. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true All are true

10 When production changeovers are costly and time consuming, ------------- production lots are preferred to keep the changeover costs down. However, -----------lots contribute to over-production and excess inventories, which increase inventory carrying costs. Large Small Frequent Medium size

11 The facts on production floor: 1. Machines perform poorly and are unreliable because they are not maintained well and they are not attended until they breakdown completely all of a sudden. 2. Process and equipment changeovers and set-ups take a long time because better and faster ways to do the same are not attempted. 3. Processes consist of wasteful steps and inefficient procedures because no one investigates them to identify these wastes, no one prescribes improved procedures and no one provides standards to which the operations should conform. 4. The system of production planning and control is always adequate to meet the requirements of production process and customer demand. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true 4 is false, rest are true

12 Find out the wrong statement: The various elements of lean production are: 1. Small lot production 2. Set-up time reduction 3. Maintaining and improving equipment 4. Push production systems 1 is false 2 is false 3 is false 4 is false

13 When TQM is implemented in an Organization, it invariably starts with: Posters and publicity material Weekly meetings Setting up of TEAMs to solve particular problems Rewards

14 When TQM is implemented in an Organization, it invariably starts with ----------- change on a desire to satisfy the customer and eliminate existing problems permanently. Culture Location Workplace Resources

 

Check Answer Report

Here  indicate UserGiven Answer Light Green color Indicates Correct Answer. Light Red Color Indicates Wrong Answer.

1 Who said it? “Decision making is a process involving information, choice of alternative actions, implementations and evaluation that is directed to the achievement of certain stated goals.” George R. Terry Andrew Smilagyi Mc Farland E. F.L. Brech 2 Decision-making is a ------------------ process. Objective Subjectiv Subject oriented Submerged 3 The success of management depends upon the ----------------- of decision. If the manager fails to take a sound decision, he is likely to face all round ineffectiveness. Quantity Quality Delivery Method of declaration 4 Say true or false: 1. Decision-making is not only art but also science. The reason is that there are too many choices, too many constraints and dictates. People get into turmoil, get disturbed and freeze. Some people avoid taking decisions themselves and ask others to take decisions on their behalf. 2. There are some people take their own decisions logically, which on the face of it sound unacceptable to the society but in the long run, society accepts them. 3. Decision-making is situational. An individual takes decision according to the prevailing situation. Different decisions may be taken to solve the same problem. 4. Decision-making is the starting process. 1 is false, rest are true 2 is false, rest are true 3 is false, rest are true 4 is false, rest are true 5 If the authority is centralized, the chief executive takes all the important decisions. If the authority is decentralized, ----------------- are taken by top executive and all the routine decisions are taken by the lower level management people. Only key decisions No decisions Instructions Only financialdecisions 6 The --------------------------------- of an individual is involved in decision-making. Physiology Psychology Physicality Psychotherapy 7 A decision discloses preferences, intellectual maturity, -----------, optimism or pessimism, designation and status of the decision maker. Experience Educational standard Social and religious attitudes All of the above 8 Say true or false: If the management takes a decision after consulting the employees, the following may accrue: 1. Better relations with employees 2. Loyalty to the management 3. Hindrance in implementation 4. Efficiency is increased 5. Issuing directions to employees becomes easy All are true 1 is false, rest are true 3 is false, rest are true 5 is false, rest are true 9 The first step in decision making process is: Take the decision Postpone the decision Consult your superior Identification of the problem 10 Decision making: Once you analyze and screen the alternatives, you have to select the best alternative based on: Own preference Preference of the colleagues Decision analysis and experience Company policy 11 It is the duty of every manager to see whether the decision is properly implemented or not. He also must verify that there are no --------------------------- from the decision. Competitors benefits Adverse consequences Labor Union issues Unhappiness of the top management 12 The manager adopts the principle of Law of diminishing returns. If the management appoints additional labor and uses additional capital, the production may be increased proportionally. However, a time comes when there is no increase in production with appointment of additional labor and using additional capital. Then appointment of additional labor and capital will be stopped. This theory of decision making is called as: Marginal theory Mathematical theory Psychological theory Principle of alternatives